Sofitel Xi'an On Renmin Square

The staff were exceptional, one young man in particular Andy, who so helpful kind and courteous. Andy spoke excellent English and was able to assist with arranging activities and making sure we had everything we needed. The club on level 11 was great, afternoon tea with little cakes etc. and happy hour drinks. Nice way to meet other guests.

It is a very big hotel complex, as i can remember with 5 buildings. Inside the complex it looks very comfortable and expensive, the hotel staff is really profesional, they booked us the tickets for Terracotta army and gave us the tips. Not all of them are speaking english, so they recommend you to wait for a minute and than someone comes with a decent english. They called the taxi on the next day, the driver already knew all coordination, waited for us and brought us back. Inside the room it seems to be little older, but still very beautiful, huge room and everything was clean. The hotel is exactly in the center, so you can reach anything taking a walk and see this very beautiful city. You have a lot of food choice in the city, but i would recommend you to take a lunch/brunch inside the hotel, it is very rich with choice and quality, the price was around 20 Euros, but they gave us it for around 15 as we stayed in the hotel. On the other side the drinks at the bar are expensive, beer, wine, between 7 and 10 Euros for a glass.

Very comfortable and well located hotel. We paid extra to upgrade to a bigger room, breakfast and evening food/drinks. It was definitely worth it. The staff were exceptionally helpful. Mr Wang the duty manager made sure we were helped every time, Will spoke excellent English and helped us with transport options and Andy and Kevin helped us with a taxi. We met the sales and marketing manager of the hotel on our way to the subway and she walked us to the station and helped us buy tickets and find the right train! A big thank you to everyone for the great service.

Good location. Easy walking distance to most places inside the city wall. 20 min walk to Yongxingfang, busy market place and eateries. Azure Restaurant at the hotel for meals, although you pay a little more but the service and food was very good. Western and Asian choices. Breakfast was very good with lots of variety. Staff were very friendly and helpful. We enjoyed having a pre dinner, drink in the bar. They have cocktails, beers, top shelf etc. Most of the staff speak a little English but it’s a good idea to have a translating app of some sort. We felt very safe walking around at night.

Best hotel we stayed in for our China trip. We stayed in three locations Shanghai, Xi'an and Beijing and this hotel was by far the best which was down to the staff who were so welcoming, friendly and helpful. Andy went out of his way to provide us with assistance, even walked us round to the chemist for my mosquito bites. I loved the robot, I was in awe. The location was perfect and I wish I had spent more time there than other places. It's definitely on my list to go back and without a doubt I would stay at this hotel again. Value for money is an understatement compared to the other 5* hotels in the other cities we stayed, especially with the Club access for free snacks and happy hour cocktails.